Great Customer Service Keeps Brits Loyal

British consumers have long-term relationships with businesses that provide good customer service.Research by Marks & Spencer (M&S) Money revealed that companies which constantly improve customer service can look forward to many years of consumer loyalty.M&S Money discovered that six out of ten people claimed that good customer service is the main reason they stay loyal to a business and over half cite reliability and good value for money.The financial arm of the major retailer found

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