[WATCH]: Emergency Responder Communication Skills Handbook

Think back to the beginning of your career. Do you remember the excitement you experienced when it came time to intervene in an emergency? Despite this initial excitement, if you are like most rescue personnel, these experiences have become increasingly less thrilling over time. Psychologists refer to this as "habituation" and it is completely normal. Habituation occurs when exposure to certain stimuli -- in this case, life and death situations -- causes us to view these incidents

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